faq
Q. Why buy a To Wel Poncho instead of a towel?
A. To Wel Ponchos, are made of the finest quality of towelling material, which most towel are not created from. The poncho is clothing apparel suitable to be worn, whip togs off underneath and protection from harsh environmental conditions all while looking great in it! It is the epitome of fashion with function – this could not be said for a boring old towel! To Wel Ponchos are the innovative design of the future, towels are a thing of the past. Everything a towel can do, a To Wel poncho can do better, with style!
Q. Which poncho size would be suitable for me?
A. The To Wel Ponchos range in size from XXS to XL, and are designed to fit everyone! Depending on how long you would like your poncho to be, will dictate which size poncho to choose. For example; the XXS on a child at a height of approximately 120 cm would be just below knee length, however could also be worn by an adult at a height of approximately 170 cm, with the poncho being at mid thigh length. So custom pick your poncho to suit you are your needs and personal style!
Q. How long until I receive my To Wel Poncho/s , from when I ordered it?
A. As soon as your payment has been cleared, your poncho/s will be packed and sent to you (That day if payment is cleared before 12 pm!). Depending on whereabouts you require shipment to be to will dictate the period of time before you receive your package. Most will only take three working days from the day the package is posted.
Q. What is the quality of material which To Wel Ponchos are made of?
A. To Wel Ponchos are made from 100% cotton, which has been woven to create a soft, yet durable towelling material. To Wel Ponchos are created with the idea of being suitable to be worn during all activities , so don’t be scared to run around, sit on whatever you want and be exposed to all conditions whilst wearing your To Wel Poncho, because they are made to withstand everything!
Q. How should I wash my To Wel Poncho?
A. Your To Wel Poncho should be washed in cold water and because it is made of durable fabric , there is no problem with machine washing it. The poncho colours will not run, keeping your poncho looking brand new after every wash, and saving your other clothes the risk of taking on the poncho colour! To Wel Ponchos can be hung out to dry, preferably away from direct sunlight to avoid the colour fading , however for you poncho owners are always on the run, a poncho thrown on the floor will dry itself!
Q. Is it safe to use the PayPal method of payment?
A. PayPal enables money to be transferred from the buyer to the seller worldwide (so everyone can own their very own To Wel Poncho). PayPal is also a very safe way of payment over the internet as the reciepient will receive the payment without being able to see you credit card or bank account number.
Q. Oh no! I received my To Wel Poncho and it is not perfect! Can I return it?
A. If your To Wel Poncho is faulty, or is not the size or colour you desire you may return it, however it must NOT have been worn and must have the hangtags still attatched. Faulty stock will be refunded, or replaced. Returns due to colour or size change , will be replaced with the requested changes, but a refund will not be issued.